Support
Frequently asked questions
What is Mako?
Mako is the all-in-one coaching platform built for swimming, endorsed by some of the best minds in swimming and used by programs all around the world.
It combines workout planning, video race analysis, wellness tracking, and performance dashboards into a single, easy-to-use tool—helping coaches save time, simplify training, and deliver stronger performances.
Who is Mako for?
We designed it for swim coaches and teams of all levels, from grassroots clubs to high-performance federations. So it doesn't matter if you're coaching 10 or 200 athletes, we adapt to you.
How does Mako save coaches time?
Mako organizes everything into one integrated platform. Build workouts, track wellness and analyze races — all without having to deal with spreadsheets, scattered apps, and manual reports. We help streamline the daily tasks.
What makes Mako different from other platforms?
We built Mako specifically for swimming with coaches who understand the sport.
Not only that, we made it tool thats flexible enough to match your coaching style, provide detailed performance insights, and foster communication between coach and athlete.
Lastly, everything is in one place, so you don't have to use anything other additional add-on tools with added costs.
Can athletes access Mako too?
Yes!Athletes can view their race analysis, view performance insights, see leaderboards and rankings, and complete daily wellness check-in surveys.This helps athletes stay engaged, communicate effectively with their coach, and take ownership of their progress.
Can I switch plans if my team grows?
Absolutely. You can upgrade, downgrade, or customize your plan at any time to match the size of your team and the tools you need. Mako is designed to grow with you.
What payment options do you offer?
You can choose between monthly or yearly billing. Many coaches prefer the yearly plan for cost savings and simplicity.
Do you offer free trials?
Yes, Mako offers a 7-day trial period so you can explore the platform, test its features, and make sure it’s the right fit for your coaching program.
What happens if I cancel my subscription?
You can cancel anytime. You’ll retain access to Mako until the end of your billing cycle, whether you’re on a monthly or yearly plan.
Do you offer a workout builder basic plan?
Yes, users who just want to use Mako’s best in class workout writing and tracking modules can do so. We have traditional workout builder and boards plan for those coaches looking for similar features to Commit Swimming and other current applications.
Have more questions?
Every coach coaches differently—so if we missed your question, let us know and we’ll get you the answer.
About Mako
We build smarter tools for coaches.
Our mission is simple: empower coaches with clarity, support athlete well-being, and strengthen the connection between coach, athlete, and team.
From grassroots clubs to international federations, Mako gives coaches the tools to coach smarter, save time, and deliver peak performance — without adding extra work.