Questions, answered
If something is not here, ask us and we will answer it properly.
Trial and billing
- How long is the free trial?
- Fourteen days. You are only charged when the trial ends, and you can cancel any time before then from your account settings and pay nothing.
- Do I need a card to start the trial?
- Yes. You add a card when you sign up so the account continues without interruption if you decide to stay. Nothing is taken during the fourteen days, and cancelling before the end costs you nothing.
- Can I change plans later?
- Yes. Upgrade or downgrade at any time from Settings, then Billing. Changes take effect immediately and are prorated.
- What payment methods do you take?
- All major credit and debit cards, through Stripe. We bill in EUR, GBP and USD.
What you get
- What is the difference between the Workouts plan and the full platform?
- The Workouts plan covers MakoSets, MakoBoards and training analytics. The full platform adds video analysis, wellness monitoring and performance tracking on top.
- Do athletes need their own accounts?
- Athletes get free accounts with their own logins, included in your plan. They can see their workouts, complete their wellness check-in, watch their own races and track their performance.
- Is there an app?
- MakoSwim installs to the home screen on iOS and Android and works like an app. Coaches use it on deck on a phone, and athletes use it for check-ins, workouts and their own race video.
- What languages does it support?
- English, Spanish, French and German.
Using it day to day
- Do I have to write workouts in a particular format?
- No. You write sets the way you already write them, and MakoSets reads distance, stroke, energy zone and interval out of the text using your club’s own terminology.
- Does attendance have to be entered separately?
- No. You take the register inside the workout, and those numbers feed volume, analytics and compliance without a second pass.
- Do I need special equipment for video analysis?
- No. Footage from a phone in the stands is enough to tag splits, count strokes and measure stroke rate in MakoVision.
- Does the wellness board tell me what to do about an athlete?
- No, deliberately. It reports what an athlete submitted and how it compares to that athlete’s own recent normal. Acting on it is a coaching decision, not a software one.
Your data
- Who can see our team’s data?
- Your organisation. Coaches see the squads they are given access to, athletes see their own data, and video stays private to your club.
- Can I get my data out?
- Yes. Rankings and analytics export to CSV, and race analysis exports as a PDF report that athletes can download themselves.
- What happens to our data if we leave?
- It stays yours. Export what you need before you close the account, and get in touch if you want a hand doing it.