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Privacy Policy

We care about your privacy

Your privacy is important to us at Mako App. We respect your privacy regarding any information we may collect from you across our website.

Your privacy is important to us at Mako App Limited (“Mako App”, “we”, “us”, or “our”). We are committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Irish Data Protection Acts 1988–2018, and relevant international privacy laws including the UK GDPR and applicable US frameworks. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (makoapp.io) or use our applications and services (including MakoSets, MakoBoards, MakoVision, and Mako360).

This Privacy Policy explains how we collect, use, store, and share your personal information, and the choices you have under the General Data Protection Regulation (GDPR) and Irish data protection law.

Who We Are

Mako App Limited (“Mako App”, “we”, “us”, or “our”) provides digital tools for coaches, athletes, and teams. We are established in Ireland and act as the data controller for personal data relating to accounts and services, and as a data processor when handling athlete or team data uploaded by coaches or organizations.

Registered Address: 20 Harcourt Street, Dublin 2, D02 H364, Ireland
Email: info@makoapp.io

Information We Collect

We collect and process personal data necessary to provide and improve our services. This may include:

  • Account & Contact Information – name, email address, team affiliation, and login credentials.
  • Payment & Billing Information – billing address, subscription plan, and payment history (processed by Stripe).
  • Usage Data – interactions with our platform, session details, and training-related data.
  • Device Information – IP address, browser type, operating system, and device identifiers.
  • Communications – support requests, emails, or messages sent through the platform.
  • Public or Shared Content – information shared within your team or community features

How We Use Your Information

We use your personal data to:

  • Provide and operate the Mako App platform and its features.
  • Manage your account, process transactions, and deliver support.
  • Improve our products, develop new features, and understand usage.
  • Send service updates, and (with consent) marketing communications.
  • Ensure platform security, detect fraud, and comply with legal obligations.

Legal Basis for Processing (GDPR)

We process your personal data only when we have a lawful basis to do so, including:

  • Consent – where you agree (e.g. marketing).
  • Contract – to provide services you’ve signed up for.
  • Legal obligations – to comply with law (e.g. tax records).
  • Legitimate interests – to operate, improve, and secure our services (balanced against your rights).

 

Data Controller and Processor Roles

When coaches or organizations upload athlete data, they act as the data controller for that information. Mako App acts as their data processor and processes such data only in accordance with their instructions and applicable law. Coaches and teams are responsible for ensuring they have obtained valid consent, where required, before uploading personal or athlete information.

Children and Minor Athletes

Our services are intended primarily for coaches and teams. We do not knowingly collect data directly from children under 16 without appropriate consent. By inviting athletes to Mako App, coaches and team administrators confirm they have obtained all necessary parental or guardian consent in accordance with applicable law. Mako App Limited acts only as a data processor for such information and is not responsible for verifying consent or any misuse of athlete data by coaches or organizations. To the fullest extent permitted by law, Mako App disclaims all liability arising from failure to obtain proper consent for minors.

How We Share Your Data

We do not sell your personal data. We may share it with:

  • Service providers – e.g. payment processors, hosting providers, analytics tools, customer support platforms.
  • Business transfers – in the event of a merger, acquisition, or reorganisation.
  • Legal obligations – if required by law or to protect our rights and users.

 

All third parties are bound by contracts ensuring your data is handled securely and lawfully.

International Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as the European Commission’s Standard Contractual Clauses are used. These ensure your data remains protected wherever it is processed.

Cookies & Tracking

We retain your data only as long as necessary for the purposes set out in this policy, including to:

  • Provide services while your account is active.
  • Meet legal, accounting, or reporting requirements.
  • Resolve disputes and enforce agreements.


When data is no longer required, it will be securely deleted or anonymised.

You can manage your cookie preferences through your browse. 

Your Rights

Under GDPR, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Withdraw consent for marketing.
  • Receive your data in a portable format.


You can exercise these rights by contacting us at info@makoapp.io

We may request proof of identity to protect your data.

 

Data Retention

We retain your data only as long as necessary for the purposes set out in this policy, including to:

  • Provide services while your account is active.
  • Meet legal, accounting, or reporting requirements.
    Resolve disputes and enforce agreements.

When data is no longer required, it will be securely deleted or anonymised.

Data Security

We use appropriate technical and organizational measures to protect personal data, including encryption, secure hosting, and access controls. While we take reasonable precautions, no system can be completely secure.

Third-Party Links and Integration

Our website and app may contain links to third-party services such as Stripe or Firebase. We are not responsible for the content or privacy practices of these third parties. We encourage users to review their privacy policies.

Liability and Responsibility

Mako App Limited processes data as required to operate the platform but is not liable for any loss, disclosure, or misuse of data caused by user error, coach or team actions, or third-party integrations. We accept no responsibility for data uploaded by coaches or organizations without appropriate rights or consent.

Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you (for example, by posting a notice on our website or emailing you). The most current version will always be available on our site.

Contact

If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us:

Mako App Limited
20 Harcourt Street
Dublin 2, D02 H364
Ireland

Email: info@makoapp.io

Updated: 19 October 2025